Qatar Airways recrute Plusieurs Profils sur Casablanca:
-Sales Operations Coordinator.
-Senior Group Sales Agent.
-Senior Reservation and Ticketing Agent.
-Reservation and Ticketing Agent.
-Reservation and Ticketing Supervisor.
Qatar Airways est fière d’être l’une des compagnies aériennes internationales les plus récentes à desservir les six continents, et grâce à la réceptivité des passagers à nos offres, notre taux de croissance est le plus rapide au monde. Nous relions plus de 150 destinations entre elles chaque jour dans le monde entier, avec une flotte d’appareils de toute dernière génération et un niveau de service inégalé, depuis notre base et plateforme de correspondance cinq-étoiles, l’Aéroport International Hamad situé à Doha, dans l’État du Qatar.
Les déplacements d’aujourd’hui sont faits de trajets court, moyen et long-courriers, et le nombre de voyageurs n’a jamais été aussi élevé. L’ampleur des réseaux étant ce qu’elle est de nos jours, pratiquement aucune destination n’est impossible à rejoindre. C’est pourquoi l’engagement dans le service passe avant tout. Étant donné que nos passagers se déplacent sur de plus longues distances et plus souvent que jamais auparavant, l’expérience à bord constitue une part importante du voyage en lui-même.
Depuis son lancement en 1997, Qatar Airways a reçu de nombreuses récompenses et félicitations, accédant ainsi à l’élite des compagnies aériennes mondiales qui se sont vues décerner 5 étoiles par Skytrax. Élue Compagnie aérienne de l’année en 2011, 2012, 2015, 2017 et plus récemment en 2019 par Skytrax, Qatar Airways a su gagner la confiance des voyageurs. Nous avons atteint ces objectifs en nous concentrant sur les détails : la façon dont nous faisons fonctionner l’entreprise, et votre façon de percevoir notre compagnie aérienne.
Mon but est de faire de Qatar Airways votre compagnie aérienne préférée, qui vous propose les vols que vous souhaitez vers les destinations dont vous avez besoin. C’est ce qui motive cette équipe de plus de 46 000 professionnels chaque jour, et qui continuera à nous motiver pour faire de Qatar Airways votre compagnie aérienne de cœur.
Qatar Airways recrute Plusieurs Profils
Reservation and Ticketing Supervisor
We are currently recruiting for the role of Reservations and Ticketing Supervisor in Casablanca, Morocco
The role plans, supervises and supports the Reservation and Ticketing staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourages teamwork, consistency of service and proper coordination .Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. Arranges reservations and routing for using timetables, airline manuals, reference guides, and tariff book to encourage to maximum revenue for the Airline.
Perform a proper flight firming check to maximize flight utilization and reduce No-shows. Deal with all mishandled passengers, NORECs and DNB as required each day to reduce passenger complaints. Guide, support and assist the Reservation and Ticketing staff on any queries and supervise the unit in the absence of the Line Manager. Brief and update the Ticketing Office or Management regularly on any requests that require their approval.
Qualifications:
The successful candidate will have the following qualifications and skills:
-Relevant College or University qualifications
-Minimum 3 years of job-related experience
-Excellent communication skills with fluency in the English language
-Ability to foster teamwork among team members
-Knowledge of special rates/ offers/ promotions.
-Mathematical skills.
-Fair knowledge of World Geography.
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Sales Operations Coordinator
Qatar Airways is currently looking to recruit the role of Sales Operations Coordinator, which will be based in Casablanca, Morocco
The role is responsible for the execution of daily sales operations’ tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities. Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders
Operational Accountabilities:
- Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
- Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
Qualifications:
The successful candidate will have the following qualifications and skills:
- Relevant College or University qualification
- Minimum 3 years of job-related experience
- Excellent communication skills with fluency in the English language
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills
- Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
- Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
- Problem-solving skills, efficiency oriented mindset
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Senior Reservation and Ticketing Agent
We are pleased to announce an incredibly exciting opportunity to join our Commercial team in CMN, Morocco as Senior Reservations and Ticketing Agent.
A Senior Reservations and Ticketing agent will be involved in the following:
-Making and confirming reservations for passengers, selling tickets for the airlines.
-Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
-Assist passengers requiring special assistance to board or depart.
-Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
-Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
-Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
-Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
-Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
Qualifications:
- Relevant College or University qualification
- 3 years of job related experience
- Excellent communication skills with fluency in English language.
- Through knowledge of special rates / offers / promotions.
- Proven ability to manage room sales with due regard to the Revenue.
- Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
- High potential individual willing to be trained/learned.
- Demonstrates Quality Consciousness.
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Senior Group Sales Agent
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Group Sales Agent based in Casablanca, Morocco.
In this role, you assist station with handling and negotiating QR groups and seats allocation in respect of company processes and sales strategy. You will generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations. You will develop and increase sales contracts and prospects. You will participate in the achievement of revenue budget and maintain QR quality services.
Accountabilities
- Contribute to realization of Station Budget by increasing materialization and optimizing group sales.
- Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
- Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
- Meeting and exceeding targets.
- Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
- Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
- Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
- Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
- Perform other department duties related to his/her position as directed by the Head of the Department
Qualifications:
- High School Qualification with Minimum 2 years of job-related experience
- Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
- Fares and ticketing exposure.
- Amadeus Awareness.
- Well versed with MS Office.
- Good English communication skills – spoken and written.
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Reservation and Ticketing Agent
We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Casablanca, Morocco as Reservations and Ticketing Agent.
Duties and Responsibilities
- Make and confirming reservations for passengers, selling tickets for the airlines.
- Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
- Assist passengers requiring special assistance to board or depart.
Qualifications:
To be successful in this role, you must possess the following:
-Relevant College or University qualification
-2 years of job related experience
-Excellent communication skills with fluency in English language.
-Thorough knowledge of special rates / offers / promotions.
-Proven ability to manage room sales with due regard to the Revenue.
-Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
-High potential individual willing to be trained / learned.
-Demonstrates Quality Consciousness
